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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicolas Perez

Nicolas Perez

October 1, 2024

5  out of  5
rating by Nicolas Perez
"Great customer service. Had concerns about my policy, letty was very helpful"
We responded:
"Thank you Nicolas for the wonderful words in regards to Letty. I'm glad she provided great customer service and addressed any concerns you had. "
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Estela Marquez

September 27, 2024

5  out of  5
rating by Estela Marquez
"Very helpful Very professional"
We responded:
"Thank you Estela for the five star review of our office. We look forward to being here along the way when you need something. Have a great week !"
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Bryan Solis

September 19, 2024

5  out of  5
rating by Bryan Solis
"Great office with a professional team and an experienced agent!"
We responded:
"Thank you Bryan for the kind words in regards to our office. We appreciate your business and look forward to being here along the way!"
Profile photo of Emanuel Cruz

Emanuel Cruz

August 28, 2024

5  out of  5
rating by Emanuel Cruz
"Always a pleasure to work with Letty she’s very helpful"
We responded:
"Hello Emanuel, it’s wonderful to hear that Letty has made your experience so positive. We appreciate your feedback and are here to continue assisting you! "
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Hector Diaz

August 27, 2024

5  out of  5
rating by Hector Diaz
"I was looking in several stores different quotes for my car insurance but the employees were kind of rude. A friend recommended me here and this young lady letty help me and explain me the best options for me!!! Very helpful and patience with me!!! Highly recomend here and ask Letty for help!!! Shes Great. Thank you"
We responded:
"Dear Mr. Diaz, Thank you for taking the time to share your positive experience with us! We're sorry to hear about the rude encounters you had at other stores while searching for car insurance quotes. However, we're delighted that you decided to give us a try based on your friend's recommendation. Letty is truly an asset to our team, and we're thrilled that she was able to assist you and explain the best options for your car insurance needs. We take pride in providing helpful and patient service to our customers, and it's wonderful to know that Letty delivered on that front. Your recommendation means a lot to us, and we appreciate you highlighting Letty's great work. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing us and for your kind words. We look forward to serving you in the future. "
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heyjohnnieman

August 26, 2024

5  out of  5
rating by heyjohnnieman
"Tracey is great! Once an issue gets escalated to her, it gets taken care of!"
We responded:
"Dear John, Thank you for leaving us such a positive review! We're thrilled to hear that Tracey was able to assist you and resolve any issues that were escalated to her. We appreciate your kind words and your recognition of Tracey's efforts. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to help. Have a great week!"
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Juan Hernandez

August 23, 2024

5  out of  5
rating by Juan Hernandez
"Very pleased with Yaniras customer service. She was able to provide me with a great price on automobile insurance. Thanks"
We responded:
"Dear Juan, Thank you so much for your kind review! We are delighted to hear that you were pleased with Yanira's customer service. We are glad that she was able to provide you with a great price on automobile insurance. We appreciate your trust in us! "
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Lener Bucardo

August 6, 2024

5  out of  5
rating by Lener Bucardo
"Muy buena atención sobre todo de parte de Lety."
We responded:
"¡Muchas gracias por tu reseña positiva! Nos alegra saber que recibiste una excelente atención, especialmente de parte de Lety. Nos esforzamos por brindar un servicio de calidad y satisfacción a nuestros clientes. ¡Esperamos verte pronto nuevamente!"
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Rodrigo Flores

July 29, 2024

5  out of  5
rating by Rodrigo Flores
"Letty was very helpful and professional felt very welcomed. She got me the best quote for my car insurance highly recommend her if you are interested in getting any type of insurance"
We responded:
"Dear Rodrigo , Thank you so much for taking the time to leave such a positive review about Letty! We greatly appreciate your feedback. We're thrilled to hear that Letty provided you with excellent assistance and displayed a high level of professionalism during your visit. It's wonderful to know that you felt welcomed and that she was able to find you the best quote for your car insurance. We will definitely pass on your kind words to Letty, as it will serve as a great motivation for her to continue delivering exceptional service to all our customers. Thank you for recommending Letty to others who may need insurance services. We truly value your support and trust in our team. If you have any further questions or need any more assistance, please feel free to reach out to us. We're here to help!"
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Heriberto Mendez

July 13, 2024

5  out of  5
rating by Heriberto Mendez
"Renato and his crew are the best, great customer service. Do not hesitate to do business with them!!!"
We responded:
"Thank you so much for your kind words and positive review! We greatly appreciate your feedback and are thrilled to hear that we provided you with excellent customer service. We take pride in delivering top-notch service to our customers, and it is always rewarding to receive such positive feedback. We look forward to serving you again in the future and appreciate your recommendation to others. Thank you for choosing us for your business!"
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Jessica Omana

July 12, 2024

5  out of  5
rating by Jessica Omana
"I was looking for quotes for auto and home policy. I wanted to switch over from a different insurance company. I spoke with Letty who was very nice and courteous. She explained everything with detail and was able to answer all my questions. She was so nice and guided me through the process. She also talked to me about discounts and I'm so glad she was able to tell me about discounts. Thank you letty for all your help."
We responded:
"Thank you for taking the time to share your experience with us! We're thrilled to hear that Letty provided you with exceptional customer service while assisting you with your auto and home policy quotes. Our team takes pride in ensuring that our customers receive detailed explanations and have all their questions answered. We're glad Letty was able to guide you through the process and inform you about available discounts. We'll be sure to pass along your kind words to Letty. Thank you for choosing our insurance company and we appreciate your trust in us!"
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Beatriz Terrazas

July 1, 2024

1  out of  5
rating by Beatriz Terrazas
"My former Agent Renato Delgadillo responded to my unsatisfactory review, merely blaming on my dissatisfaction to a missed payment. Not at all. My low rating was attributed to poor customer service. You NEVER responded to my written and verbal communication requests. That's poor customer service. Again, perhaps you should avail yourself to additional career development to ensure your customers receive a positive experience by establishing effective responsive customer interactions."
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Patricia

June 29, 2024

5  out of  5
rating by Patricia
"Extraordinaria calidad paciencia y explicación gracias Lety Diaz"
We responded:
"Hola Patricia, muy amable sus comentarios para Lety. Gracias por tamar el tiempo para darnos cinco estrellas."
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Uriel Nava

June 27, 2024

5  out of  5
rating by Uriel Nava
"Gracias Sonia por ayudarme con mis preguntas de mi auguro de auto."
We responded:
"Gracias Uriel por darnos cinco estrellas. Me alegro que Sonia te ayudo con preguntas de tu auto. Que tengas un buen fin de semana. "
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Fidel Delgadillo

May 2, 2024

5  out of  5
rating by Fidel Delgadillo
"Buen servicio y muy amables. Gracias"
We responded:
"¡Muchas gracias por tu amable comentario y por reconocer nuestro buen servicio! Nos alegra saber que tu experiencia fue positiva y que nuestro equipo fue amable contigo. Estamos aquí para ayudarte siempre que lo necesites. "
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Rosa Nava

April 27, 2024

5  out of  5
rating by Rosa Nava
"Buen servicio. Sonia fue muy amable"
We responded:
"Nos alegra saber que recibiste un buen servicio y que Sonia fue amable contigo. Apreciamos tu apoyo y confianza en nuestro equipo. Si tienes alguna pregunta adicional o necesitas asistencia en el futuro, no dudes en contactarnos. ¡Gracias de nuevo y esperamos verte pronto!"
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Fabian Acosta

April 25, 2024

5  out of  5
rating by Fabian Acosta
"Walked in to this location it was a good environment. Letty helped me to understand my policy n explained everything that was concerning me about my policy"
We responded:
"Thank you for taking the time to leave this positive review, Fabian! We're so glad to hear that you enjoyed our office environment and that Letty was able to help clarify your coverage details. We appreciate you taking the time to share your positive experience and we look forward to assisting you with any future insurance needs. -Renato"
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Gabriel Segundo

April 25, 2024

5  out of  5
rating by Gabriel Segundo
"Letty helped me with my policy. Great costumer service"
We responded:
"Thank you for your review, Gabriel! We're delighted to hear that Letty provided you with great customer service and was able to assist you effectively with your plan. Please let us know if you need assistance with anything else. -Renato"
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lalo alonzo

April 18, 2024

5  out of  5
rating by lalo alonzo
"Awesome customer service the best State Farm office"
We responded:
"Lalo, thank you for the awesome review! We're thrilled to hear that you experienced such great customer service at our Chicago State Farm office. We appreciate your feedback and look forward to continuing to provide you with excellent service. -Renato"
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Benjamin Villasenor

April 17, 2024

5  out of  5
rating by Benjamin Villasenor
"Gran servicio, muchas gracias Letty"
We responded:
"Gracias Benjamin por darno cinco estrellas. Me alegro que te gusto el servicio de Letty. Que tengas un buen fin de semana !"
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Nick Urb

March 12, 2024

5  out of  5
rating by Nick Urb
"Thank you Melannie for taking the time to explain everything to me."
We responded:
"Thank you for letting us know about your positive experience with Melannie, Nick! It's great to hear she took the time to thoroughly explain everything to you. We're here to help, so feel free to reach out if you need anything else!"
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Manny Diaz

March 6, 2024

1  out of  5
rating by Manny Diaz
"Avoid this insurance broker at all costs. The staff assistant is very unprofessional, she is constantly dodging calls, and she had assured us that the coverage had been set and it had not. Find someone else, this broker is awful."
We responded:
"Hello Mr. Diaz, I don't see you being insured with either one of our offices. Unfortunately, we don't have access to another Agent's book of business. Please double check your insurance card to see which office you're with. You can also call 800-782-8332. Eventhough you aren't insured with us, we wish you the best. Have a great week !"
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Karen Gomez

March 1, 2024

5  out of  5
rating by Karen Gomez
"Excellent customer experience with Yanira, I went in because I purchased my first car and was trying to get a quote. Yanira helped me out in the best way possible and was able to get me a quote that was manageable for me!!!"
We responded:
"Karen, your experience with Yanira is exactly what we aim for - personalized, supportive, and effective. We understand the importance of manageable quotes for new car owners, and we're glad Yanira could guide you through this process. Thank you for choosing us, and welcome to our community! -Renato "
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Jose Zavala

February 29, 2024

5  out of  5
rating by Jose Zavala
"Yanira was very helpfull, I’ve always received good service from Yanira. She took the time to answer my questions. The staff have always been very helpful. Highly recommend this office."
We responded:
"Thank you Jose for taking the time to leave a positive review for Yanira and the office. I'm glad to hear that you had a great experience with her and the staff. Your recommendation is greatly appreciated! If you have any more questions or need further assistance, feel free to let me know."
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Darnette Bridget

February 14, 2024

5  out of  5
rating by Darnette Bridget
"Ask for Leticia! She’s so amazing and helpful! I totally recommend going with her."
We responded:
"Darnette, thanks for your review! Leticia is a great addition to my team, and I'm glad you had a good experience with her. Come by my Chicago office again sometime soon!"